Is photography allowed at the light show?

Absolutely! Please take as many pictures as you’d like and share them on social media! Use #HolidayLightShow and tag @holidaylightshow!

 

Do you accept credit cards at the door? What about cash?

We accept all major credit cards including Visa, MasterCard, AMEX, and Discover. We also accept mobile payments like Apple Pay and Samsung Pay. We will also be accepting cash, although we appreciate exact change.

 

Who can I contact with questions about the light show or my ticket?

Please reach out to our social media accounts @holidaylightshow. If you lost your tickets please use the appropriate link in the Q&A topic below to have them automatically resent to you.

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Lost your tickets?

No need to reach out to customer service to get your tickets resent to your inbox. Instead, simply click the link with your venue & ticket type from the list below and our site will ask you to enter your email address to have your tickets resent.

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If you do not receive an email within 15 minutes, simply provide your first and last name to the ticket attendant at the gate when you arrive and they can look up your ticket purchase and check you in manually - no need to reach out to customer support.

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Click the link below to resend your tickets:

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Riverhead Holiday Light Show - Click here.

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Rhode Island Holiday Light Show - Click here.

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Mystic Holiday Light Show - Click here.

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Lansing Holiday Light Show - Click here.

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Acadia Holiday Light Show -

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Lucas County Holiday Light Show -

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Do We Need To Buy Tickets In Advance?

Tickets can be purchased at the gate. Please note that promotional prices which may appear from time to time on our site are not honored at the gate, and gate pricing is always more expensive that prepurchases online.

 

Am I allowed to exit my car while driving through the show?

For your safety, you must remain in your vehicle while you're at the Holiday Light Show™. You will have great photo opportunities from inside the vehicle! If your location features a Santa's Village, you will be able to exit your vehicle to visit the village, at all other times on the property you MUST remain in your vehicle as displays are energized and tripping hazards supporting the display structures are nearly invisible in the dark.

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Is the event rain or shine?

We are open rain, snow, or shine! In the event of extreme weather we do occasionally need to close for the evening. Should we close due to severe weather, per our refund/cancellation policy, if your ticket was purchased for a specific date, we will automatically be reactivated for use any other night the show is open without needing to reach out to customer support. Moreover, if you hold a ticket that allows you to attend any night the show is open, your ticket is of course still usable any night the show is open this season.

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If you are curious if we are currently open, please visit our weather page which can be found here: Check Show Status.

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Do you offer refunds?

All sales are final, we do not offer refunds. In the event your ticket date is canceled due to weather, technological issues, or some other unforeseen circumstance we will automatically renew your ticket for use any other night the show is open, free of charge. By purchasing a ticket you agree to these terms and conditions. Moreover, no agent or employee of BOLD Media can change or modify this policy. To see our complete refund policy, please read here: holidaylightshow.com/refunds

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What kind of vehicle can I drive through the light show?

For safety reasons, we will only be allowing cars & personal trucks (pickup trucks, SUV's, etc. are perfectly fine) into the show. No buses, limos, trailers, trollies, etc. Two-axel "church vans" are permitted. No exceptions will be made.